Privacy Policy
Effective Date: 25 August 2026
Last Updated: 25 August 2026
Om Energy Savers ("OES", "we", "us", or "our") respects your privacy and is committed to protecting personal information shared with us through our website www.omenergysavers.in, enquiry forms, email, telephone, WhatsApp, or other business communications.
This Privacy Policy explains the types of information we may collect, how and why we use it, when it may be shared, how we protect it, and the rights available to you under applicable law, including the Digital Personal Data Protection Act, 2023 and rules made thereunder, to the extent applicable.
Information We Collect
When you visit our website, contact us, submit an enquiry, request product information, communicate with us, or otherwise interact with OES, we may collect information such as :
- Name
- Company/organization name
- Designation
- Email address
- Mobile or telephone number
- Address and other contact details
- Product requirements, specifications, application details or enquiry information
- Information voluntarily provided through contact, enquiry, dealership/distributorship or other forms
- Communications exchanged with OES
- Technical information such as IP address, browser type, device information and website usage data
- Any other information voluntarily provided for a legitimate business purpose
We endeavour to collect only information that is reasonably necessary for the relevant purpose
How We Use Your Information
Information collected by OES may be used to :
- Respond to enquiries and requests.
- Provide product information, catalogues, brochures, specifications and quotations.
- Understand your product, application or technical requirements.
- Process and communicate regarding enquiries, quotations, orders and services.
- Provide customer support, warranty and after-sales assistance.
- Connect you with the appropriate OES sales, technical, dealer, distributor or service representative.
- Evaluate dealership, distributorship, vendor or business-partnership enquiries.
- Improve our website, products, services and customer experience.
- Maintain appropriate business, transaction and communication records.
- Protect the security and proper functioning of our website and information systems.
- Prevent fraud, misuse or unlawful activity.
- Comply with applicable legal, regulatory, contractual, tax, audit and governmental requirements.
- Send product updates, catalogues, offers or other business communications where permitted by applicable law or where appropriate consent has been obtained.
We will endeavour to use personal information only for the purpose for which it was collected or for another lawful and reasonably related purpose.
Consent
Where processing of personal information requires consent under applicable law, OES will seek appropriate consent through a clear and affirmative action.
By voluntarily submitting information through an enquiry, contact or other form, you authorize OES to use that information for responding to and processing the relevant request, subject to applicable law.
Where consent is the basis for processing, you may withdraw your consent in accordance with applicable law. Withdrawal of consent will not affect processing already lawfully undertaken before such withdrawal.
Withdrawal may affect our ability to provide certain information, products or services where the relevant information is necessary for that purpose.
Cookies and Website Technologies
Our website may use cookies and similar technologies to :
- Enable and improve website functionality.
- Understand website traffic and usage.
- Improve website performance and user experience.
- Maintain website security.
You may control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.
Where OES uses third-party analytics, embedded content, communication tools, maps, videos, security tools or other website-support services, such third parties may process information according to their own privacy and cookie policies.
Where required by applicable law, appropriate notice or consent mechanisms will be provided.
Consent
Where processing of personal information requires consent under applicable law, OES will seek appropriate consent through a clear and affirmative action.
By voluntarily submitting information through an enquiry, contact or other form, you authorize OES to use that information for responding to and processing the relevant request, subject to applicable law.
Where consent is the basis for processing, you may withdraw your consent in accordance with applicable law. Withdrawal of consent will not affect processing already lawfully undertaken before such withdrawal.
Withdrawal may affect our ability to provide certain information, products or services where the relevant information is necessary for that purpose.
Sharing of Information
Om Energy Savers does not sell, rent or commercially trade your personal information.
We may share relevant information with authorized :
- OES employees and representatives
- Dealers and distributors
- Service and technical partners
- Suppliers or authorized business partners
- Website, IT, hosting or technology service providers
- Logistics and delivery partners
- Professional advisers or consultants
Such sharing will be limited, as reasonably practicable, to information necessary to respond to an enquiry, supply products or services, provide support, operate our business or website, or fulfil another legitimate and lawful business purpose.
Where appropriate, parties receiving personal information are expected to maintain reasonable confidentiality and data-protection safeguards.
We may also disclose information where required or permitted by applicable law, legal process, government authorities, courts, regulators or law-enforcement agencies.
Dealers, Distributors and Business Partners
OES operates and may expand its dealer, distributor and service network across India and other markets.
Where your enquiry relates to a particular geographical region, product or service requirement, we may share relevant enquiry information with an authorized OES dealer, distributor, representative or service partner to assist you.
Only information reasonably required for the relevant business purpose should be shared./p>
Marketing Communications
Where permitted by applicable law or with appropriate consent, OES may communicate with you regarding relevant products, catalogues, new developments, offers, services or business opportunities through email, telephone, WhatsApp or other appropriate channels.
You may request that such promotional communications be stopped by contacting us. Communications necessary for an existing enquiry, transaction, order, service obligation, warranty matter or legal requirement may continue where appropriate.
Third-Party Websites and Services
Our website may contain links to third-party websites, including government organizations, business partners, dealers, distributors, service providers or other external websites.
OES does not control and is not responsible for the content, security or privacy practices of third-party websites or services.
We recommend reviewing the applicable privacy policy before providing personal information to any third-party website or service.
Data Security
OES takes reasonable administrative, technical and organizational measures designed to protect personal information against unauthorized access, misuse, alteration, loss, disclosure or destruction.
Access to personal information may be limited to personnel and authorized parties who reasonably require such information for legitimate business purposes.
However, no internet transmission, electronic communication or storage system can be guaranteed to be completely secure. Accordingly, OES cannot guarantee absolute security of information transmitted electronically.
Data Retention
We may retain personal information for as long as reasonably necessary to :
- Respond to enquiries.
- Supply products and services.
- Provide warranty or after-sales support.
- Maintain legitimate business and transaction records.
- Meet contractual obligations.
- Comply with legal, regulatory, accounting, taxation or audit requirements.
- Resolve disputes.
- Establish, exercise or defend legal claims.
- Protect our legitimate business interests.
When information is no longer reasonably required, it may be deleted, anonymized or securely disposed of, subject to applicable legal and business requirements
Your Rights
Subject to applicable law and applicable exceptions, you may have the right to :
- Request access to information concerning your personal data and its processing.
- Request correction, completion or updating of inaccurate or incomplete personal information.
- Request erasure of personal information where applicable.
- Withdraw consent where processing is based on consent.
- Raise a grievance concerning the handling of your personal information.
- Exercise rights relating to nomination, where provided under applicable law.
OES may need to verify your identity before acting on certain requests.
Rights and requests will be handled in accordance with applicable law and may be subject to lawful retention requirements or other permitted exceptions.
Grievance and Privacy Requests
If you have a question, complaint or request concerning your personal information or this Privacy Policy, you may contact OES using the contact details provided below.
OES will endeavour to acknowledge and address legitimate privacy-related requests within a reasonable period and in accordance with applicable legal requirements.
Children's Personal Information
The OES website and products are primarily intended for businesses, government organizations, institutions and adult users.
We do not knowingly seek to collect personal information from children through our general business website. Where personal information relating to a child is processed, OES will endeavour to comply with applicable legal requirements.
Changes to this Privacy Policy
OES may revise this Privacy Policy from time to time to reflect changes in our business practices, website functionality, technology, services or applicable legal requirements.
The updated version will be published on this page with the revised Effective Date or Last Updated Date.
We encourage users to review this Privacy Policy periodically.
Contact Us
For privacy-related requests, please mention "Privacy Request" in the subject line of your email.
By voluntarily providing personal information to Om Energy Savers, you acknowledge that you have read and understood this Privacy Policy. Where consent is required under applicable law, OES will obtain such consent through an appropriate affirmative action.
